Latest from the CUNA Volunteer Network
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NCUA risk-based capital proposal
Hear why this is important for your CU board members
Impacting credit unions over $50 million in assets, the NCUA proposal would change risk-based capital ratios and require higher minimum levels for CUs with concentrations of assets in real estate loans, member business loans, or high levels of delinquent loans. Watch the video.
CUNA Committee Releases New Volunteer Whitepaper
CUNA has released a new paper collecting best practices for credit union volunteers who wish to become more actively involved in their credit unions' operations and futures. Entitled Volunteer Leadership and Engagement: Best Practices for CU Boards, the white paper was authored by freelance writer Diane Molvig and sponsored by the CUNA Volunteer Leadership Committee. Read more.
New Training On Demand (TOD) Course: Social Media for Credit Union Volunteers
Social media is a continually developing phenomenon in the communications world. Using various social media platforms, marketing professionals can now reach out to consumers and gather demographic research in ways not before possible. In this Training on Demand course, you'll learn about social media tools including Facebook, Pinterest, Twitter and LinkedIn, discuss emerging trends and focus in on your role as a volunteer in selecting a social media platform. Read more.
new Cautionary Tales from the Boardroom
In the sixth installment of this series, Jeff Rendel of Rising Above Enterprises shares another difficult situation from a credit union boardroom. Jeff talks about a board chair with a skewed sense of his responsibility. Hear what the problem was and a variety of ways to work in a more functional way. See other installments of Cautionary Tales from the Boardroom.
Credit Union Magazine
Technology is transforming CU call centers and increasing member expectations. Members expect service through more digital
channels. You can find today's contact center reps interacting with members via email, chat sessions, video and even text messages.